INSTRUCTIONS FOR RETURN/ PROCESSING TIME / “AS IS” & FINAL SALE ITEMS
At DougeCouture.com, we take great pride in offering quality products made with your pet in mind. We want you and your pet to be completely happy with your order. If for any reason you are not satisfied, we will gladly accept your timely return of new, unworn, unwashed, unopened, or defective merchandise. Returns and exchanges are accepted on merchandise within 7 days of receipt.
- Items that have not been worn, used, washed, and/or altered.
- Items must be returned with original packaging and tags.
- Packaged goods (original manufacturer box) must be returned unopened and in brand new, resalable condition. Damages or omission of this box may result in a fee.
- No dog hair, smell, stains on items, and any other sign of use.
- Original shipping charges non-refundable.
- Personalized, special order, beds, carriers, food/treats, grooming, seasonal, and sale items final sale. View FINAL SALE ITEMS.
NOTE: For big items, shipping and handling charges would be extra as per the shipping company.
We reserve the right to refuse a return or charge a restocking fee if these conditions are not met. We reserve the right to reject any return not postmarked within 7 days of receipt. Refunds and refunds only made on small packets, not for cages or beds. are eligible. The first exchange will not incur any restocking fees. A 20% restocking charge will be applied to each subsequent exchange. The customer is responsible for the shipping fee for exchange shipment for big packets like cages or beds. Purchases placed with promotional discounts then returned for exchange after discount period has expired, will not receive the discount on exchange.
Please note that if you received free shipping (orders over INR 600 shipped to continental India receive free shipping OR free shipping promotion) on your order and later decide to return part or all of your order, we will issue refund for the items returned, less INR 14.95 shipping costs. For example, if you make an order for INR 310, then later decide to return an item priced at INR60, we will issue a refund for total amount of INR 45.05 (returned item for INR 60 less INR 14.95 shipping).
DEFECTIVE OR WRONG ITEM SHIPPED
We will happily exchange a defective product or one that is damaged in shipment to
you. Please notify us within 48 hours of delivery so that we can promptly assist you. In such a case and solely at our discretion, you may be responsible for the cost of the return shipment to us.
GIFT CARDS & GIFT CERTIFICATES
Gift Cards & Gift Certificates cannot be exchanged or returned for cash, credit or check. Gift Cards & Gift Certificates for DougeCouture.com are only valid on DougeCouture.com website and not valid in store.
Douge Couture store Gift Cards are available for purchase in store only.
INSTRUCTIONS FOR RETURN
Please email us at firstname.lastname@example.org with your Invoice Order # and the item(s) you wish to return or exchange. We will provide you with a Return Merchandise Authorization (RMA) number for each return/exchange within 1-2 business days of the request. A valid RMA number must be clearly labeled on your return package in order to assure proper and timely return processing. We are not responsible for merchandise returned without a valid RMA number.
All returns must include the following:
Completed Return Merchandise Authorization (RMA) Form
ATTN: RETURN DEPT (RMA#)
1/7157, Shivaji Park, Shahdara, street no.3
New Delhi, Delhi 110032
You can specify on the RMA Form if you wish to exchange for a different sizes, different products (include product name and any option specifications), store credit, or refund back to your credit card from the original purchase. The customer is responsible for the shipping fees for exchange shipment.
We are not responsible for lost, stolen, or damaged return shipments. We strongly encourage you to place insurance on any items you send back to us. Upon your request and our receipt of the returned products, we will issue refunds for returned products. We will return payment, less shipping charges, to you within 30 days of your request. We will only return store credit or payments in the manner in which they were made (i.e. if you paid with a credit card, the refund would be issued back to your credit card).
REFUNDS & PROCESSING TIME
Returns and exchanges are completed within 7 days of shipping your package back to us. In many cases, your return/exchange will be processed sooner. We estimate four weeks because of the time required for return shipping (up to 7 days), product inspection at our returns facility (up to 5 business days), and processing time from your financial institution to post to your account (up to 5-10 business
days). We will notify you via email with the details of your refund, and we issue refunds only for small packets in the form of payment used to make your purchase. For exchanges, we will email you the exchange details including the amount due or refunded, and a tracking number for the exchanged goods shipped to you.
“AS IS” & FINAL SALE ITEMS
Personalized, custom made, items purchased on sale or discounted price, seasonal holiday items, and other special order items are not refundable and are final sales. Due to health regulations, all pet food/treats, chews & perishables, pet dining feeders & bowls, grooming & spa care, pet beds, pet carriers, sanitary items, and plush toys are non-refundable and considered final sale. If you need assistance, we will be happy to help you answer any product questions and find what’s right for your pet. Clearance and SALE items are considered FINAL SALE. Clothing, collar, and harness items purchased on sale which do not fall under other categories (custom order, seasonal/holiday, personalized, etc.) may be allowed a onetime exchanged for different size or store credit less 20% restocking fee. Please take the time to find the best size for your dog. If you are not sure, feel free to contact us for assistance with sizing or with any product questions.
ORDER CANCELLATIONS & CHANGES
If you wish to cancel part or your entire order after your credit card has been charged and the order has been processed but not shipped, you may be charged a 5% (domestic USA purchases) or 10% (international) restocking fee to cover the credit card and Paypal fees associated with your order. ONCE AN ORDER HAS BEEN PLACED, WE CANNOT MAKE ANY CHANGES. ANY CHANGES SUBSEQUENT TO ORDER PLACEMENT WILL INCUR A 10% PROCESSING FEE (ON TOTAL ORDER AMOUNT).
How can place a replacement request on dougecouture.com?
You can apply for a replacement within 7 days of the delivery. For raising a replacement request due to any reason, you just need to call us along with the details of your product. Once the replacement request is made, we will initiate the process and ensure that replacement is made at the earliest. Please ensure that the product is unused, no damaged, with the original packaging and has receipt or invoice with it.
*Please note that replacement will be made only after thoroughly investigating the reason for which you want to replace the product.
If I get the wrong product, can I get it replaced?
We strive to ensure 100 % customer satisfaction by providing them exactly what they need. However, if you receive a wrong product; you can certainly raise a request for areplacement.
If I am not satisfied with the quality of the product. Can I get it replaced?
This can’t be generalized. Since dougecouture.com is dealing mainly with pet clothing, cages,beds, food and other pet accessories, it is expected from you that you are placing your order after carrying out thorough research. Still, if you raise a request for return or replacement if you are not satisfied with the quality of the product; our quality team will cross-check with the thorough quality inspection methods. If our team finds that your request is genuine and replacement can be made, it will be processed at the earliest.
The only exchange will be done for big packets like cages and beds, and shipping cost for exchange will be bear by customer.
I have requested a replacement, when will I receive it?
Once you have raised a replacement request, our team will investigate to check whether the product is eligible for replacement or not. Once confirmed, the replacement process will be initiated soon. We will notify you regarding the same via E-mail or SMS. The next expected delivery date will be mentioned in the E-mail/SMS. Keeping in mind the value of your precious time, we try to replace the product in the minimum time period possible.
You can call our customer support for further assistance.